Privacy Policy

Last Updated: 13/08/2025

Jio Shopping Mart ("we", "us", or "our") values your privacy and is committed to protecting your personal data in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
This Privacy Policy explains what information we collect, how we use it, whom we share it with, and your rights over your personal data.

1. Information We Collect

When you access or use Jio Shopping Mart, we may collect the following personal and sensitive personal data:

  • Identity Information: Name, date of birth, and gender.
  • Contact Information: Address, email address, phone number.
  • Payment Information: UPI ID, bank details, credit/debit card details, billing address.
  • Purchase Information: Your orders, purchase history, and preferences.
  • Customer Interaction Data: Information provided during customer service calls, feedback, surveys, or participation in promotions.
  • Technical Data: IP address, browser type/version, device identifiers, and location data if enabled.
  • Cookies & Tracking Data: For analytics and improving user experience (explained in section 3).

We do not collect personal data of children under the age of 18 without parental consent.

2. How We Use Your Data

We process your personal data for the following purposes:

  1. To process and fulfill orders, including payment verification.
  2. To deliver products and provide customer support.
  3. To personalize and improve your shopping experience.
  4. To send notifications, offers, promotions, and newsletters (with your consent).
  5. To conduct market research and improve our services.
  6. To detect and prevent fraud or unauthorized transactions.
  7. To comply with Indian legal and regulatory requirements.

3. Cookies and Analytics

  • Cookies: We use cookies to improve the performance and functionality of our website, remember your preferences, and analyze user behavior.
  • Control: You can disable cookies in your browser settings; however, doing so may affect your shopping experience on our platform.
  • Consent: We display a cookie consent banner in compliance with Indian privacy requirements.

4. Sharing Your Data

We will never sell or rent your personal data. We may share your data only with:

  • Trusted Service Providers: Payment gateways, shipping partners, fraud prevention services, cloud hosting, and IT support providers.
  • Legal Authorities: If required by Indian law, court orders, or government agencies under due process.
  • Business Transfers: In case of a merger, acquisition, or transfer of business ownership.

All third-party service providers are bound by data protection agreements to ensure compliance with Indian privacy laws.

5. Your Rights (Under Indian Law)

As per the Digital Personal Data Protection Act, 2023, you have the right to:

  1. Access: Request a copy of your personal data.
  2. Correction: Update or rectify inaccurate information.
  3. Withdrawal of Consent: Stop certain data processing activities, like marketing emails.
  4. Erasure: Request deletion of your personal data in certain situations.
  5. Restriction: Limit certain uses of your information.
  6. Grievance Redressal: Lodge complaints about mishandling of data.

To exercise these rights or file a complaint, you may contact our Data Protection Officer (DPO) at:

📧 Email: support@jioshoppingmart.com
📍 Address: [Your Business Address, India]
📞 Phone: [Your Customer Support Number]

6. Third-Party Services & Cross-Border Data Transfers

  • Some services (like payment gateways, analytics providers) may be operated from outside India.
  • Your data may be transferred to and processed in other countries, but only with strict legal safeguards as per Indian law.
  • Once you leave our website or are redirected to a third-party site, this privacy policy no longer applies — you should review their individual privacy terms.

7. Data Retention

We keep your personal data for as long as necessary to fulfill the purposes outlined above, comply with legal obligations, or resolve disputes. Upon withdrawal of consent or request for deletion, your data will be securely erased unless retention is required by law.

8. Security Measures

We implement strict technical and organizational measures to protect your personal data, including encryption, firewalls, and secure payment gateways, in compliance with Indian data protection regulations.

9. Grievance Redressal Mechanism

If you have concerns regarding your privacy or this policy, you can reach our Grievance Officer:

Name: [Grievance Officer Name]
Email: support@jioshoppingmart.com
Response Time: We will acknowledge complaints within 24 hours and aim to resolve them within 15 business days.

Note: By using Jio Shopping Mart, you agree to the terms of this Privacy Policy. We reserve the right to update this policy as required by law or our business practices, and we will post the updated policy with the revision date.